Serverless, event-driven, zero-exposure by design.
Built to guarantee sub-5-second lead reactivity, near-zero idle infrastructure cost, and enterprise-grade security across every layer of the intake pipeline.
Encrypted Submission
Client posts an encrypted HTTPS payload to a private, tokenized route on privatecontacting.com. Optional Stripe deposit pre-authorization may be required first.
Edge Gateway
Workers intercept the POST, check Redis rate limits, run bot verification, verify HMAC payload integrity, and reject malicious input.
AI Triage & Parsing
A background worker passes the payload to a Python microservice that scores intent urgency (0–100), generates a two-sentence executive summary, and flags spam.
Routing & Dispatch
The structured payload is stored under strict Row-Level Security. A masked alert (SMS via Twilio or Slack webhook) carries only the summary, score, and a secure response link.
Tokenized Response
The principal opens the single-use link to an ephemeral interface, posts a reply or accepts an auto-generated calendar slot, and the system relays it to the client under the PrivateContacting brand.
Zero-Exposure Identity Isolation
All outgoing DNS, cloud worker proxies, and mail servers operate under strictly isolated enterprise accounts. No personal IP, home office, or private channel appears in header data.
Channel Decoupling
Principals communicate with external parties exclusively through API proxies. Virtual Concierge numbers record and summarize context without ringing personal devices — unless emergency override thresholds are met.
Encryption Standards
Data in transit is protected with TLS 1.3 and strict HSTS. Data at rest in PostgreSQL uses AES-256 encryption.
Data Minimization & Auto-Purge
Intake contents can auto-purge after 30, 60, or 90 days. Ephemeral Redis tokens expire within defined TTL windows.
Commercial Policies
Prior to paid onboarding, fully executed Privacy Policy, Terms of Service, and Data Processing Addendum (DPA) are displayed on privatecontacting.com.
Fiscal Separation
Strict legal separation between business and personal finances. All revenue flows into the commercial checking account; operating costs are paid directly from business funds.